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We
are able to exchange or provide a store credit if your merchandise is returned
and received within 15 days from the date of purchase.
Please
contact us at contactus@forhappypaws.com for a return authorization number
and to ensure that it is not a final sale item. You must write this number on
the outside of the box in order for your return to be accepted. After 15 days,
all sales are final. Unfortunately, we do not provide refunds/credits for
shipping/handling charges for returns over 15 days or final sale products.
ForHappyPaws.com asks that merchandise be
returned in its original condition meaning that the merchandise is unworn,
unused, unwashed, and in original packaging and that you include a copy of the
invoice or packing slip with your reason for return.
Items
returned without a return authorization number, past 15 days, or not in
original condition will not be accepted and will be returned to the customer at their expense.
We
are not responsible for shrinkage or bleeding as a result of washing your
item(s).
The
following items are not returnable/exchangeable under any circumstances:
·
Final
Sale Items
·
Items
Beyond 15 Days Ship To Time
·
Personalized
Items
Shipping
charges incurred for exchanges will be billed to customer who placed the
original order unless otherwise specified. Credits to credit cards take
approximately two weeks to process from the time the return is received and
processed.
Canceled
or modified orders must be done as soon as possible. Call or email your
request, we will do everything we can to assist you. If the order has been
shipped we will not be able to cancel or modify the order, it would then be the
customer's responsibility to send the package back to ForHappyPaws.com and the original return/ exchange policy will be
applied.
Exchanged
items along with orders that use a store credit are not eligible for free
shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES. All purchased gift vouchers are "Non-Refundable".